1. Overview of the Return Policy

Curvyra Inc is committed to providing customers with comfortable, functional sports bras and an excellent shopping experience. If you are not satisfied with your purchase, or if the item you received has a quality issue, you may submit a return request in accordance with this Return and Refund Policy.

We value every customer’s shopping experience and will handle requests for returns, exchanges, and refunds fairly, in compliance with this policy and applicable consumer protection laws.

  1. Return Request Period

Customers may contact Curvyra Inc to request a return within 30 business days from the date the item is received.

To ensure your return request is processed promptly, please provide the following information when submitting your request:

Order number.

The name or email address used when placing the order.

The name, style, and quantity of the item(s) you wish to return.

The reason for the return.

If the item has a quality issue, please provide relevant photos or other necessary details.

Once we receive your request, we will verify your order information and guide you through the subsequent return process.

  1. Returns of Opened Items

You may request a return even if the sports bra packaging has been opened.

We understand that you may need to open the packaging to examine the style, fabric, or other product details. Therefore, provided that the request complies with applicable laws and this policy, you may still initiate a return even if the packaging has been opened.

To help us process your return, we recommend keeping the item, its original packaging, tags, and any included accessories. Please confirm specific requirements with our customer service team before returning the item.

For items that have been used, washed, damaged, or are otherwise in a condition that significantly hinders resale, we may need to evaluate the return request based on the item’s actual condition and applicable laws. However, any such limitations do not apply to returns, quality guarantees, or other consumer rights that cannot be restricted by law.

  1. How to Request a Return

Please follow the steps below to process a return:

Step 1: Contact Customer Service

Please reach out to the Curvyra Inc customer service team via email, including your order number, the item(s) you wish to return, and the reason for the return. Step 2: Obtain Return Instructions

Once your request has been verified by our customer service team, you will be provided with the return process, applicable shipping requirements, and the return address.

Step 3: Return the Item(s)

After receiving the return instructions, please ship the item(s) back to us following the address and guidelines provided by our customer service team. We recommend packing the items securely and retaining your shipment tracking number and proof of postage.

Step 4: Item Inspection and Refund Processing

Upon receipt of your returned item(s), we will verify the product and order details, and process your refund request in accordance with this policy and applicable laws.

  1. Return Address

To ensure that your returned item(s) are correctly received and registered, please contact the Curvyra Inc. customer service team before shipping them back.

Address: 23139 Schumann Rd, Chatsworth, CA 91311

  1. Return Shipping Costs

Responsibility for return shipping costs is determined based on the reason for the return and applicable laws:

Quality-related issues: If an item has a verified quality defect, does not match the order, or in other cases where we are deemed responsible, we will cover reasonable return shipping costs or provide an appropriate solution as required by law.

Non-quality-related returns: For returns based on personal preference, sizing issues, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, subject to applicable laws and the final outcome of the return review.

If you are required to pay for return shipping or other reasonable costs, we will inform you during the return process.

  1. Refund Method and Timeline

Once your return request is approved—and, if applicable, the returned item(s) have been received and inspected—we will initiate the refund process.

Refund processing time: Refunds are typically processed within 3–5 business days after we receive the returned item(s) and confirm that they meet the refund criteria.

Refunds will generally be issued to the original payment method used for the purchase. The time it takes for the funds to appear in your account may vary depending on the processing times of your bank, card issuer, or third-party payment provider. If a refund is delayed, please first check the transaction history of the original payment account. If the funds have still not been received, please contact us to inquire about the status of your refund.

  1. Product Quality Issues and Incorrect Shipments

If the sports bra you received is damaged, has a manufacturing defect, does not match your order, or has other quality-related issues, please contact us as soon as possible.

To help us verify the issue, please provide your order number, a description of the problem, and photographs that clearly show the issue.

Once verified, we will provide an appropriate resolution based on the specific circumstances and applicable laws—such as a return and refund, an exchange, or another reasonable solution.

  1. Order Cancellation

If you wish to cancel an order, please contact the Curvyra Inc customer service team as soon as possible.

For orders that have not yet entered the shipping process, we will do our best to assist with the cancellation. For orders that have already been shipped, direct cancellation may not be possible; in such cases, you may request a return after receiving the items, in accordance with this policy and applicable laws.

If an order is successfully cancelled and payment has already been processed, we will issue a refund in compliance with our policies and applicable legal requirements.

  1. Statutory Rights Unaffected

This Return and Refund Policy outlines the standard return procedures at Curvyra Inc; it does not exclude or limit any mandatory consumer rights to which you are entitled under applicable law.

If the laws in your region stipulate different return periods, product quality guarantees, refund requirements, or other consumer rights, we will handle your request in accordance with those applicable legal provisions.

  1. Contact Us

If you have any questions regarding return eligibility, returning opened items, the return address, the status of a refund, or other after-sales matters, please contact the Curvyra Inc customer service team.

Company: Curvyra Inc
Address: 23139 Schumann Rd, Chatsworth, CA 91311
Email: [email protected]

We will strive to respond to your inquiries promptly and provide you with clear, reasonable guidance regarding returns and refunds.

Thank you for choosing Curvyra Inc.